When the Customer Speaks

Our Users Say We’re #1

By Mark Stallard

There was some exciting news for our Onspring community this week, the kind of announcement that as a client-oriented company we strive to achieve—recognition that is at the heart of who we are as an organization. SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group Inc., published its 2019 Governance, Risk, and Compliance (GRC) Data Quadrant awards, naming Onspring’s GRC Platform as a gold medalist. The best part is that Onspring won the award because of our customers responses—real users of the platform giving real feedback.

About the Award

SoftwareReviews annually recognizes outstanding GRC Data Quadrantvendors in the technology marketplace as evaluated by their users. Top vendors in a software category are eligible to receive Data Quadrant gold medals, provided their scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience.

Onspring’s GRC Platform met those thresholds, as scored by its customers.

“Client Success is an easy job when our clients help us succeed,” Jeremy Owsley, Onspring’s Manager of Client Success, said. “I think this award says just as much about them as it does us.”

The indicators that separated the Gold Medalists winners from others in the category were strong product features, as well as a high vendor experience and capability scores. The Gold Medalists’ Emotional Footprint scores demonstrate tools used to help solve business problems—Onspring, as scored by its clients, rated extremely high on all counts.

“There is nothing more powerful or honest than the voice of the customer,” Onspring’s Founder and CEO, Chris Panteanius, said of the award. “SoftwareReviews requires a LinkedIn profile to ensure vendors cannot vote for themselves or disparage competitors’ offerings, and it takes no money from vendors to determine these rankings. Instead, they rely exclusively on the customer’s voice — the true experts who use, and dare I say, stake their careers on the success of these products every day.”

By collecting real data from IT and business professionals, SoftwareReviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

“Onspring is honored to be recognized as the Leader in the Governance, Risk and Compliance category by Info-Tech,” Mark Scheinkoenig, Onspring’s VP of Sales & Client Success, said.  “We are especially proud of our 96% rating for ‘Likeliness to Recommend,’ as this is a testament to the value our clients receive from the use of our platform and our commitment to the overall client experience.”

“Taking care of your clients is a lost art with many companies today,” Kyle Graves, Onspring’s VP of Sales, said. “Receiving an award that is strictly based on the voice of the client is validation that we’re doing things the right way.”

Featured Resource:

Info-Tech GRC Data Quadrant Report

Info-Tech’s highly-detailed, full category report uses real review benchmark data from GRC Platform users. Onspring ranks as the #1 GRC Platform.

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