The North American Electric Reliability Corporation (NERC) is certainly not new, but the approach NERC is taking in regards to its requirements has transformed over the past four years. This change was born out of the recognition that all Registered Entities have limited resources for compliance activities, and that not all issues and findings identified represent the same level of risk to the bulk power system.
In my role leading the Solutions team at Onspring, I have the distinct honor of being one of our company’s primary storytellers. When your primary responsibility is helping clients piece together the various, individual aspects of their GRC programs—risk assessment software, compliance and control, and other solutions—into a compelling narrative about the overall health of the organization, you quickly realize that this analogy is apt.
The purpose of Connect is to give the Onspring community—my colleagues, our clients and hopeful prospects—a place to meet, talk and learn about the new functionalities that Onspring has as well as the enhancements we’re planning. When we first conceived the conference, we wanted Connect to be a free-thinking gathering that wouldn’t just enhance our clients’ experience, but also raise up our involvement and understanding with them.
Over the years, I’ve enjoyed the pleasure of travelling to various events, trade shows and user group conferences. The more I met and interacted with others, the more I observed that my clients—and prospective clients—are looking for the same connection with like-minded individuals who share the same passion and interests. It’s the same reason we’re often asked to provide references, and whether we know it or not, we’re thinking, “I’d like to speak with someone who is like me and is solving a similar challenge to the one I’m dealing with.”
“There is nothing more powerful or honest than the voice of the customer,” Onspring’s Founder and CEO Chris Panteanius, said of the award. “SoftwareReviews requires a LinkedIn profile to ensure vendors cannot vote for themselves or disparage competitors’ offerings, and it takes no money from vendors to determine these rankings. Instead, they rely exclusively on the customer’s voice — the true experts who use, and dare I say, stake their careers on the success of these products every day.”
You’re probably wondering, ‘How does this relate to a business process automation tool?’ It’s all about sharing excitement. Being part of the department that interacts with all Onspring clients, I want them to be as excited about sharing their success with our platform as I am about my painter.
Being a project manager (PM) can be a tough gig; when everything is going fine, you may, at times, be viewed with disdain: a mere “meeting scheduler” who collects status updates from the key stakeholders and SMEs, reporting them upwards. When everything isn’t going fine, they are in the cross-hairs of everyone: the key stakeholders, the SMEs and the higher-ups they report to.
There are a lot of places where you can find reviews of Onspring’s platform, but only a handful from the real, vetted voices of users. Gartner’s Peer Insights website showcases vendors and products with reviews from real customers. Onspring is honored that our customers expressed their views of our solutions on this site and our overall rating on Peer Insights is five stars.
It took me an embarrassingly long time to figure this out, but I think I’m finally getting there. When I buy a cheap tool, I’m happy to not have spent much money, but the happiness ends there. I end up with an ill-performing tool that doesn’t meet my expectations and it takes me longer to produce poor results, and inevitably, a terrible case of buyer’s remorse envelopes me.
I recently had lunch with an audit executive who told me her team needed a new audit software solution. However, she kept putting it off because she felt overwhelmed by the myriad of options and the process of finding one. Wading through solution websites, stretching out mentally to determine which functionalities are marketing fodder and which are real, knowing she’d have to sit through numerous demos; she said she felt exhausted before she’d even begun!
With Onspring web training, clients can access instruction precisely when they need it, any time of day or night, all around the world. Our video-based tutorials, coupled with written instructions for immediate, real-world practice, give clients a “just-in-time” learning experience that fits their schedules.
One of the things that makes Onspring stand out to me is how we emphasize “straight shooting” in every interaction. The goal from pre-sales, to onboarding, to support, to ongoing client success is to continue to build and bolster relationships. I have always had the huge benefit of believing what I say to others, whether it be comments on the capabilities of the system, the straightforward business practices of each team member or the support of clients throughout their history.