I’ve worked in sales and client care for most of my career, and I’ve seen the good, the bad and the ugly when it comes to client relationships. In most cases, the quality of those relationships has more to do with the vendor than the client. I’ve worked for companies that cared deeply about forging great client relationships. And I’ve worked (briefly) for organizations that treated their clients as dispensable and replaceable. I don’t have to tell you which type of employer I prefer.
One of the biggest obstacles startups face is keeping their team in sync as the business grows. In the early days, it’s easy to converse across the room and work collaboratively around the card table. But as the employee count balloons, people spend more time out of the office with clients and teams become more distributed, holding the business together becomes insanely difficult.