The concept of risk management—what it is and consists of—is something that is often misunderstood or misinterpreted. A big challenge many companies face is evolving the management of their risk and dealing with it properly as it changes. While risk itself is a recurring instance for most companies, the problem is not just dealing with different risks, but having a universal definition of what they are and also specifically having a risk identification plan.
We all probably have an arsenal of poor customer service experiences, but what does it look like to have actual, supportive assistance? Here are a few principles I follow in my support role at Onspring to ensure that I’m conveying “care” instead of “couldn’t care less.”
Dashboards are the front door to your solution. They are your greeter, your concierge and your window dressing. Practically speaking, dashboards contain information that users need to complete their work as quickly and painlessly as possible. After all, no one wants to dig for data. No one enjoys thrashing around, trying to figure out what needs their attention. They want consolidated information at their fingertips, and your dashboards can deliver.