Entries by Kyle Graves

A Real Go-Go at Onspring Connect

The purpose of Connect is to give the Onspring community—my colleagues, our clients and hopeful prospects—a place to meet, talk and learn about the new functionalities that Onspring has as well as the enhancements we’re planning. When we first conceived the conference, we wanted Connect to be a free-thinking gathering that wouldn’t just enhance our clients’ experience, but also raise up our involvement and understanding with them.

Giving Thanks for Great Connections

There’s power and value in community. Forming connections with other people may not give you an immediate, tangible benefit, but eventually, those relationships will pay off. Not financially, but in goodwill. When we reach out, share our knowledge and help other people become better/smarter/faster at what they do, that goodwill somehow comes back to us, often when we need it most.

Giving Thanks for Great Clients

I’ve worked in sales and client care for most of my career, and I’ve seen the good, the bad and the ugly when it comes to client relationships. In most cases, the quality of those relationships has more to do with the vendor than the client. I’ve worked for companies that cared deeply about forging great client relationships. And I’ve worked (briefly) for organizations that treated their clients as dispensable and replaceable. I don’t have to tell you which type of employer I prefer.